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Providing Great Customer Service as a Security Officer
Dec 30, 2019
Being a security officer is a tough yet rewarding career. It's important to be professional and serious while working, especially in tough situations. However, if you come across as unapproachable or uninterested in helping, those around you may find you unfriendly and not very helpful. Working as a security officer requires you to focus on your customer service skills in order to make your interactions pleasant.
The following are some ways you can provide excellent customer service:
Make a Good First Impression
Security officers are often the first point of contact when a customer has an issue. That is why it is important to greet every customer in a friendly way, whether it is over the phone or in person. When addressing the customer, address them by saying Mr. and Mrs. and their last name. Make sure your uniform is clean, your badge is visible, and you keep up with your personal grooming.
Engage in Customer Contact
Being a security officer, it's important to take the time to talk to your customers and listen to their questions. This could help you identify smaller issues before they become bigger problems. Smile, nod, wave, and respond to others when they speak to you. If you are a security officer working at a building and have regular customers, take the time to learn names.
Maintain Control Over Your Voice and Body Language
When customers are irate and getting loud, it's important that you are calm and friendly. This will help customers feel more secure and relaxed as getting frustrated will only escalate the problem. Maintain eye contact and good posture as this will show you are focused and attentive to their needs. Don't stand in front of them with folded arms across your chest. This gives a vibe that you are closed off.
Offer Assistance to Customers
First and foremost, your job is to protect the building and the safety of customers and employees. However, depending on where you are stationed, you may be able to offer additional assistance to show customers you care. This may include holding the door open, helping to carry large objects, escorting customers to their vehicles in the dark, and offering other assistance where you see fit.
Provide Explanation
When customers are told why they are supposed to do something, they will be more likely to do it, especially when they can see you are trying to follow the proper procedure. Thank the customer for complying.
Contact Us
At Majestic Security Services Inc, we train and employ highly professional security officers in the Concord, Charlotte, and Gastonia, NC areas. Contact us
today to learn more information about our services, and to see if we can help you.
Majestic Security Services, Inc. is a security firm serving the Charlotte, NC area. Click here to learn more about why you should outsource your security guards!
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Becoming a security guard gives you access to a new and promising career that can be extremely beneficial to you. Many businesses require security such as casinos, hospitals, hotels, banks, airports, and stores meaning that as a security guard you will get to work in many different industries protecting people, property, and company assets. This job can be very rewarding and interesting, and there are many reasons why you should consider this line of work. Here are some ways becoming a security officer can benefit you: Transferable Skills Once you become a security guard, the skills you learn can be taken with you in your future pursuits. Transferable skills are the types of skills that are universally beneficial in most occupations. Some of the skills you will obtain include active listening, accountability, critical thinking, problem-solving, attention to detail, and the list goes on. Improves Your People Skills Customer service and being hospitable is part of being a security guard as many people turn to you for help. Dealing with people keeps things interesting and helping those who need it can be rewarding. Crisis Training Security guards are trained to be prepared for emergency situations, including fire prevention and first aid – and these skills can be valuable on and off the job. You will be able to be levelheaded in any situation and be able to assess and neutralize problems before they get out of hand. Variety in the Field Being a security guard can mean different kinds of jobs, depending on the company and the situation. Some posts may be stationary while others require you to be on patrol. Some are filled with an abundance of daytime activity while working the night-shift offers a quieter atmosphere. Job Security Once you become a security guard, you will find that the field offers you stability. According to the Bureau of Labor Statistics, there are currently over a million Security Officers in America, and by the year 2026, another 71,000 jobs will exist in security. If you are interested in becoming a security guard, the professional officers at Majestic Security Services, Inc. offer a variety of security guard training courses to the people of Charlotte, Concord, Gastonia and Monroe, NC. Get in touch with us today to learn more or if you require security guards for your event.
There are many reasons you might need security officers for your business office. Below we’ve laid out some of the common justifications for needing protection or guarding in a professional setting. Crime and Vandalism Maybe the area your business is in has a high crime rate, and you’d like to be prepared in case of vandalism and other small crimes in the area. Large parking lots are breeding grounds for crimes. Having a security officer to patrol the lots can help keep cars, people, and property safe. Control of Employee & Vendor Theft While we may like to believe the opposite, employee theft is a problem in many industries. Having security guards on staff can help reduce the likelihood of employee or vendor theft, as people are less likely to steal knowing they have someone watching them. Concern for Police Response Time If you live in an area that has the police force strained and understaffed, security guards can help provide an added layer of protection, and if necessary, additional time before reinforcements can arrive. High Traffic Visitation Plans If your building is one that often gets visitors, whether vendors, guests, or potential employees, it’s important you have a visitation plan in place in order to avoid any problems that may arise with having non-employees on the premises. Problems with Your Current Security Systems High tech security systems can be costly to purchase and maintain. Security guards offer many of the same benefits that electronic systems provide, and do not come with the possibility of “malfunctioning”. Protection of Sensitive Information Certain businesses contain sensitive information that would be detrimental to one or many if released to the public. Security guards can help you protect this information. Protection from Robberies Potential robbers are less likely to target a building that has security officers patrolling the grounds. Varied Work Hours If your business has different shifts, some employees may be staying late into the night. It’s much safer to have security guards that can walk your employees to their cars and provide personal protection as needed. If your business is in need of security, Majestic Security Services is the place to call. Contact us today to learn more information about our services, and to see if we can help you.
MAJESTIC SECURITY SERVICES, INC.
NC License #1231-GP
Call us today: 704-579-6218
4520 Mint Hill Village Ln, Ste 201, Mint Hill, NC 28227
4520 Mint Hill Village Ln, Ste 201, Mint Hill, NC 28227
Serving the following cities and surrounding areas:
Charlotte, NC
~ Gastonia, NC ~
Concord, NC ~
Monroe, NCWebsite Design
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